Have questions before, during or after you place your order?

Find quick answers to your questions below or get in touch with our Customer Support Team directly! Send a note to info@ncartco.com and we'll get back to you as quickly as possible.


FAQs


What are oil painting reproductions?

Oil painting reproductions are basically recreation of masterpieces by hand from actual artists. As the name suggests, these pieces are created using oil on canvas. An amazing thing about this is that oil painting reproductions of great texture. Oil paintings are sharp, clear and alive on the canvas. Oil painting reproductions creates a stunning final piece of art that a contact point or conversation starter is in every room. Because it is oil painting reproductions, are considerably cheaper than the originals. Instead of millions of dollars you can pay less than two hundred dollars.

How long will I have to wait for my painting?

We will start the reproduction process immediately after receiving your order and verified payment. Your painting usually gets shipped to you within 7-14 days, depending on the drying time of the oil and the complexity of the painting. In about 2-3 weeks, you'll have your painting in hand.

Does the painting reproduction look exactly like the original?

The painting reproduction you order from ncArtCo.com are entirely hand made by experienced artists. They are not print, transfer or giclee. Since the paintings are hand made, there is always a slight variation between the reproduction and the original. However, with our experienced artists, they can accurately and precisely recreate the artwork of your favorite painters. We make sure that our paintings contain the same brushstrokes and techniques used by the original artist.

How much are my shipping charges?

FREE Shipping Worldwide on all orders via UPS. There is no additional charges to your order for shipping. We cover shipping charges as well as packaging and handling fees.

Do I have to pay sales tax?

As with most purchases, paying any local taxes is the customer's responsibility. However, it has been our experience that 99% of the paintings arrive untaxed.

What is your Return Policy?

All paintings at ncArtCo.com come with 45-Day Money Back Guarantee. If you are not satisfied with your painting, you are welcome to return it within 45 days of receipt for a full refund of the purchase price. Return shipping costs are buyers responsibility.

Refunds & Processing Time

If your package arrives at ncArt Co. within the 45-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from ncArt Co..

Has my order shipped?

Click the "My Account" link at the top right hand side of our site to check your orders status.

How do I track my order?

When your order ships, we will send you a Shipping Confirmation e-mail with the tracking number.

You may also track your order by following these simple steps:

  1. Click the "My Account" link at the top right hand side of our site.
  2. Click the "Review orders / track packages"

How do I create an account?

  1. Click the "My Account" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site to print invoices.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.




Require further information or assistance? Please feel free to contact us.